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RESPA Review: Navigating Multi-level Oversight webinar

Complimentary Webinar

Original Air Date: October 2, 2025

Title and mortgage professionals are facing heightened scrutiny from every angle: state attorneys general, consumer protection agencies, multi-state examination teams, departments of insurance and still the CFPB. As oversight grows more complex, so does the need for clear, practical insight.

Don’t wait for an audit to realize what you don’t know. RESPA News brings together two RESPA experts to equip you with the guidance and context to stay compliant, no matter the level of oversight.

In this timely webinar, you will learn more about:

  • The shifting focus of CFPB oversight
  • How to track evolving rules and identify reliable sources
  • The growing role of examinations over traditional enforcement
  • Key compliance pressures around Loan Originator Compensation
  • And much more...

Walk away with clarity on who will be examining you, what they’re looking for and how to be ready before they ever reach out. Watch today!

Thank you to SoftPro for sponsoring this complimentary webinar.

 

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I want to help make complimentary webinars possible in the future, by sharing my name, title, company and state with the sponsor(s). Thank you for aiding October Research in complying with evolving privacy laws.

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Featured Speakers Moderator

Noah Gillespie

Of Counsel
Greenberg Traurig

Noah N. Gillespie is a thought leader who helps financial institutions, payment processors, money services businesses, and fintech companies bring innovative consumer financial products and services to market. He advises clients on federal and state consumer compliance, licensing, and regulatory requirements across the banking, payments, and digital finance sectors. He provides practical, focused advice that translates complex statutory and regulatory requirements into actionable operational direction.

Noah draws on his experience defending financial companies, cryptocurrency and blockchain platforms, and other regulated entities through high-profile government investigations, criminal prosecutions, regulatory enforcement, and supervision. In particular, Noah brings insight from guiding the rulemaking, supervision, and enforcement activity at the Consumer Financial Protection Bureau as an in-house attorney for the agency, where he addressed challenging, cutting-edge legal issues alongside the agency’s General Counsel. Noah is also well-versed in the Administrative Procedure Act and its impact on the validity of agency action, and he has a detailed understanding of the 20+ federal consumer financial laws.

Noah counsels clients on compliance with consumer protection and privacy laws, with particular experience in the Electronic Fund Transfer Act, Truth in Lending Act, Gramm-Leach-Bliley Act, and Fair Credit Reporting Act. He assists with state licensure and regulatory approvals for money services businesses, including multistate change in control applications. He has frequently addressed novel legal issues for emerging industries including integrating cryptocurrency into the financial ecosystem, keeping pace with evolving cybersecurity standards, and guiding the design of innovative digital payment products. He also has substantial experience navigating federal and state unfair, deceptive, and abusive acts and practices claims, to help clients’ products and services stand the test of time and delight customers.

Loretta Salzano

Founding Partner
Franzén and Salzano

Loretta Salzano founded Franzén and Salzano in 1997 to provide practical legal solutions for mortgage and consumer lenders. The firm has grown to serve banks, real estate brokers, title companies, law firms, technology companies and others in the real estate and lending industries – taking pride in its unique ability to navigate a complex tapestry of laws to help clients accomplish their goals. The firm’s attorneys counsel clients on how to increase their business while remaining within the confines of the laws of all 50 states plus federal law, including TILA, RESPA, ECOA, HMDA, FCRA and GLB.

Loretta spends much of her time assessing risks related to marketing, pricing and compensation. She also drafts and negotiates a variety of transactional contracts, such as warehouse, loan sale and service agreements; troubleshoots to mitigate damages; and advocates with regulators before, during and in response to examinations.

Loretta was named a Top Compliance Lawyer by Mortgage Compliance Magazine, is a Fellow of the American College of Consumer Financial Services Attorneys and serves as Legal Counsel to the Mortgage Bankers Association of Georgia. She is active in many professional associations and loves talking the talk for the industry. Loretta is a double Wolverine earning both her B.A. and J.D. from the University of Michigan.

Leslie Wyatt

Director of Regulatory Compliance
SoftPro

Leslie Wyatt is the Director of Regulatory Compliance at SoftPro. She began her career in the real estate industry over 20 years ago, and joined SoftPro in 2002. She currently oversees the Compliance Department with her primary focus being on regulatory issues at the Federal, state and county levels.

Leslie is a member of the ALTA Implementation Task Force, the Title Action Network Steering Committee, the ALTA Government Affairs Committee, the ALTA Membership Committee, the ALTA Education Committee and the TLTA Federal Issues Committee. She has represented ALTA at a congressional briefing regarding the CFPB and the TRID changes. Leslie travels though out country speaking on our industry’s hot topics with a focus on regulatory and compliance. Leslie continuous to work with the CFPB on various projects regarding TRID, UCD, MISMO and other industry hot topics.


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RESPert Holly Bunting talks RESPA litigation risk


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12 USC Section 2605 or Section 6 is titled Servicing of mortgage loans and administration of escrow accounts. It pertains to qualified written requests, notices of transfer of servicing and the administration of escrow accounts.
An arrangement that involves a person who is in a position to refer business as part of a real estate settlement service and who has an interest in a settlement services provider.

In the arrangement, the person, who has either an affiliate relationship with or a direct or beneficial ownership interest of more than one percent in a settlement services provider, directly or indirectly refers business to that provider or influences a consumer to select that provider.
An arrangement that involves a person who is in a position to refer business as part of a real estate settlement service and who has an interest in a settlement services provider.

In the arrangement, the person, who has either an affiliate relationship with or a direct or beneficial ownership interest of more than one percent in a settlement services provider, directly or indirectly refers business to that provider or influences a consumer to select that provider.
A mortgage disclosure that lists all estimated charges and fees associated with your loan. In addition to fees and charges, it will list your loan amount, mortgage rate, loan term and estimated monthly payment. Your escrows due at closing for insurance and taxes will also be outlined. Mortgage lenders are legally required to provide a GFE within three days of receiving your application.
A mortgage disclosure that lists all estimated charges and fees associated with your loan. In addition to fees and charges, it will list your loan amount, mortgage rate, loan term and estimated monthly payment. Your escrows due at closing for insurance and taxes will also be outlined. Mortgage lenders are legally required to provide a GFE within three days of receiving your application.
Under RESPA Section 2605(e)(1)(B), a qualified written request is a written correspondence that includes: 1) the name and account of the borrower, or has enough information to allow the servicer identify that information; and 2) a statement of the reasons for the belief of the borrower that the account is in error or provides sufficient detail to the servicer regarding other information sought by the borrower.

A QWR cannot be written on a payment coupon or other payment medium supplied by the servicer.
Under RESPA Section 2605(e)(1)(B), a qualified written request is a written correspondence that includes: 1) the name and account of the borrower, or has enough information to allow the servicer identify that information; and 2) a statement of the reasons for the belief of the borrower that the account is in error or provides sufficient detail to the servicer regarding other information sought by the borrower.

A QWR cannot be written on a payment coupon or other payment medium supplied by the servicer.
12 USC Section 2609 or Section 10 is titled Limitation on requirement of advance deposits in escrow accounts. It governs escrow accounts including notifications and statements to borrowers. Section 10 also sets out penalties for those who violate the section.
RESPA Section 3 provides that a thing of value includes any payment, advance, funds, loan, service or other consideration

Regulation X says thing of value includes: monies, things, discounts, salaries, commissions, fees, duplicate payments of a charge, stock, dividends, distributions of partnership profits, franchise royalties, credits representing monies that may be paid at a future date, the opportunity to participate in a money-making program, retained or increased earnings, increased equity in a parent or subsidiary entity, special bank deposits or accounts, special or unusual banking terms, services of all types at special or free rates, sales or rentals at special prices or rates, lease or rental payments based in whole or in part on the amount of business referred, trips and payment of another person’s expenses or reduction in credit against an existing obligation.
A form used by a settlement or closing agent itemizing all charges imposed on a borrower and seller in a real estate transaction. This form represents the closing transaction and provides each party with a complete list of incoming and outgoing funds. RESPA requires the HUD-1 to be used as the standard real estate settlement form in all transactions in the U.S. involving federally related mortgage loans.
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