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Evolving Leaders Webinar

Thursday, August 20th @ 1:00 p.m. ET

Leadership isn’t a destination. As workplaces change and expectations shift, leaders must continue to evolve as well. Join two accomplished executives for a conversation about what leadership looks like today. They will share lessons that shaped their own journeys, the adjustments they have made along the way and the approaches that continue to deliver results.

Whether you are preparing for your first leadership role or have spent years leading others, this webinar will challenge you to think differently about your influence and responsibilities. If you want to become a more effective leader to create greater impact within your organization, this discussion will provide ideas you can put into practice.

First American Title Insurance Co.’s Jenny Martin and Alliant National Title Insurance Co.’s Valerie Grandin will cover:

  • The leadership shift: Moving from being a doer to becoming a multiplier
  • Leading through change while maintaining performance
  • Building high-impact teams through strengths and empowerment
  • Influence and communication skills: ensuring your voice is heard
  • Leading yourself first: time, focus and controlling your schedule

Don’t miss this complimentary webinar to get your questions answered. Register today!

Thank you to Qualia for sponsoring this impactful webinar.

 


 
Featured Speakers Moderator

Valerie Grandin

Senior Vice President and Chief Underwriting Counsel
Alliant National Title Insurance Co.

Valerie Jahn Grandin is Senior Vice President and Chief Underwriting Counsel at Alliant National Title Insurance Company. Prior to joining Alliant National in 2024, Ms. Grandin served as Executive Vice President and Chief Underwriting Counsel at Doma Title Insurance f/k/a North American Title Insurance Company from 2014 -2024. In that role she served as part of the Doma Senior Management Team leading the company’s national underwriting team and had primary responsibility for underwriting and risk-based decisions; premium rate manual and forms development in 49 states; and reinsurance. Ms. Grandin played a key role in the company’s expansion efforts, taking the company from 14 to 49 operational states and the District of Columbia during her tenure.

Ms. Grandin’s resume also includes Senior Underwriting Counsel for Commercial Services at Attorneys’ Title Fund Services, a division of Old Republic Title Insurance Company. Before becoming a title insurance underwriting counsel, Ms. Grandin practiced in the areas of commercial real estate, bankruptcy and commercial litigation with the firms Shutts & Bowen, Weil, Gotshal & Manges, LLP and Graham, Builder, Jones, Pratt and Marks, n/k/a Burr Forman. She currently serves on the Advisory Board for the University of Miami School of Law’s Robert Traurig, Greenberg Traurig, LL.M. graduate program in Real Property Development and lectures in that program on Title Insurance. A member of the Florida Bar and a Board-Certified Real Estate Lawyer, Ms. Grandin is active in many state land title associations, the Florida Bar and has served on several committees of the Florida Bar and the American Land Title Association (ALTA) including Reinsurance, Government Affairs, and NAIC Liaison. Recently appointed as a member of the Title Report Advisory Editorial Board she is also a proud member of Women in Title (WIT) and has been an engaged participant in Commercial Real Estate Women (CREW) Network since 2007.

Jenny Martin

Regional Vice President, National Agency Operations
First American Title Insurance Co.

Jenny Martin is RVP for First American Title Insurance Co’s National Agency Operations. Jenny also serves the American Land Title Association (ALTA) as a board member of the ALTA Good Deeds Foundation, secretary of the Abstracters and Title Insurance Agents Section Executive Committee, co-chair of the ALTA Registry Committee, co-chair of the ALTA Membership Retention Sub-Committee, and member of the ALTA Membership Committee.

Prior to joining First American in 2026, Jenny served as chief business development officer and national division manager for Futura Title & Escrow in Boise, Idaho. With a career spanning more than 30 years in the title industry, Jenny has held key operational, business development and management roles, demonstrating a commitment to the industry with a passion for growth.

Jenny graduated from Boise State University with a degree in Business Administration. In addition to her leadership within the title industry, Jenny serves on the Board of Directors and Downtown Development Taskforce for the Treasure Valley YMCA in Boise. Jenny enjoys spending time with family and friends and participating in many of the outdoor activities that the Northwest has to offer.

Chris Ruvo

Content Marketing Manager
Qualia

Chris Ruvo is a content marketing manager at Qualia—a role that has him creating thought leadership content that helps advance the title & escrow industry. He joined Qualia after a successful journalism career in which he produced feature articles, podcasts, webinars, and social media content covering everything from supply chain disruption and American manufacturing to capital murder trials, educational issues, science, political races, the arts and more. His work has won or been nominated for dozens of regional and national awards, including multiple Neal Awards—the “Pulitzer Prize” of B2B journalism. Those Neals include twice winning “Best Range of Work By A Single Author.” He loves telling stories that help people—and is always eager to tell the next one.


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12 USC Section 2605 or Section 6 is titled Servicing of mortgage loans and administration of escrow accounts. It pertains to qualified written requests, notices of transfer of servicing and the administration of escrow accounts.
An arrangement that involves a person who is in a position to refer business as part of a real estate settlement service and who has an interest in a settlement services provider.

In the arrangement, the person, who has either an affiliate relationship with or a direct or beneficial ownership interest of more than one percent in a settlement services provider, directly or indirectly refers business to that provider or influences a consumer to select that provider.
An arrangement that involves a person who is in a position to refer business as part of a real estate settlement service and who has an interest in a settlement services provider.

In the arrangement, the person, who has either an affiliate relationship with or a direct or beneficial ownership interest of more than one percent in a settlement services provider, directly or indirectly refers business to that provider or influences a consumer to select that provider.
A mortgage disclosure that lists all estimated charges and fees associated with your loan. In addition to fees and charges, it will list your loan amount, mortgage rate, loan term and estimated monthly payment. Your escrows due at closing for insurance and taxes will also be outlined. Mortgage lenders are legally required to provide a GFE within three days of receiving your application.
A mortgage disclosure that lists all estimated charges and fees associated with your loan. In addition to fees and charges, it will list your loan amount, mortgage rate, loan term and estimated monthly payment. Your escrows due at closing for insurance and taxes will also be outlined. Mortgage lenders are legally required to provide a GFE within three days of receiving your application.
Under RESPA Section 2605(e)(1)(B), a qualified written request is a written correspondence that includes: 1) the name and account of the borrower, or has enough information to allow the servicer identify that information; and 2) a statement of the reasons for the belief of the borrower that the account is in error or provides sufficient detail to the servicer regarding other information sought by the borrower.

A QWR cannot be written on a payment coupon or other payment medium supplied by the servicer.
Under RESPA Section 2605(e)(1)(B), a qualified written request is a written correspondence that includes: 1) the name and account of the borrower, or has enough information to allow the servicer identify that information; and 2) a statement of the reasons for the belief of the borrower that the account is in error or provides sufficient detail to the servicer regarding other information sought by the borrower.

A QWR cannot be written on a payment coupon or other payment medium supplied by the servicer.
12 USC Section 2609 or Section 10 is titled Limitation on requirement of advance deposits in escrow accounts. It governs escrow accounts including notifications and statements to borrowers. Section 10 also sets out penalties for those who violate the section.
RESPA Section 3 provides that a thing of value includes any payment, advance, funds, loan, service or other consideration

Regulation X says thing of value includes: monies, things, discounts, salaries, commissions, fees, duplicate payments of a charge, stock, dividends, distributions of partnership profits, franchise royalties, credits representing monies that may be paid at a future date, the opportunity to participate in a money-making program, retained or increased earnings, increased equity in a parent or subsidiary entity, special bank deposits or accounts, special or unusual banking terms, services of all types at special or free rates, sales or rentals at special prices or rates, lease or rental payments based in whole or in part on the amount of business referred, trips and payment of another person’s expenses or reduction in credit against an existing obligation.
A form used by a settlement or closing agent itemizing all charges imposed on a borrower and seller in a real estate transaction. This form represents the closing transaction and provides each party with a complete list of incoming and outgoing funds. RESPA requires the HUD-1 to be used as the standard real estate settlement form in all transactions in the U.S. involving federally related mortgage loans.
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