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MBA report examines borrower outcomes following pandemic relief program

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Industry News
Monday, April 13, 2026

The Mortgage Bankers Association’s (MBA) Research Institute for Housing America (RIHA) released a report entitled “Stabilizing Vulnerable Homeowners in a Time of Crisis: Insights from the Homeowner Assistance Fund,” examining the impact of the $10 billion Homeowner Assistance Fund (HAF), a federal program launched in 2021 to support homeowners affected by the pandemic.

“There has been a lot of attention to COVID-19 era mortgage forbearance policies that are now a permanent part of the loss mitigation waterfall for homeowners with federally backed mortgages,” said Dr. Stephanie Moulton, professor and associate dean for faculty and research at the John Glenn College of Public Affairs at The Ohio State University. “This is the first study to examine the $10 billion HAF program and the homeowners who benefited. The insights from this report help us think about potential gaps in the loss mitigation waterfall and the types of homeowners who may benefit from targeted support when they experience a crisis.”

The report analyzed the distribution and use of HAF assistance nationwide, the differences in state implementation and the characteristics of borrowers who received support. It compared the characteristics of Ohio homeowners who received mortgage payment forbearance during the pandemic to Ohio homeowners who received assistance through HAF, in addition to or instead of forbearance.

“Pandemic-era housing policy interventions proved highly effective in stabilizing the mortgage market and helping the vast majority of homeowners avoid foreclosure during an unprecedented economic shock,” said Edward Seiler, executive director of RIHA, and MBA associate vice president, housing economics. “The research highlights not only the success of broad-based relief efforts like forbearance, but also the critical role of targeted programs such as the HAF in supporting more vulnerable borrowers. As we look ahead, these findings offer important lessons for how policymakers and industry stakeholders can respond to future economic disruptions while promoting sustainable homeownership.”

Key findings from the report include:

  • HAF programs served vulnerable homeowners, with more than 90 percent of funds distributed nationwide to homeowners with incomes below the area median.
  • HAF beneficiaries were geographically concentrated in areas that were more distressed during the pandemic, as measured by higher rates of unemployment and mortgage delinquency.
  • While the majority of HAF funds were used to cover mortgage payments, HAF programs also helped with non-mortgage homeowner expenses like utility payments and property taxes.
  • In addition to traditional mortgages, HAF mortgage assistance helped with non-traditional types of credit instruments such as reverse mortgages, land contracts or mortgages with complex titles.
  • More than one in 10 of the 100,000 Ohio homeowners with mortgages who subsequently received assistance for missed mortgage payments during the pandemic received HAF in addition to or instead of forbearance.
  • About 16 percent of Ohio HAF recipients received mortgage payment forbearance prior to receiving assistance through HAF.
  • Ohio homeowners receiving mortgage payment forbearance disproportionately held government backed Federal Housing Administration, Veterans Affairs, or government-sponsored entity loans.
  • About one-third of the Ohio homeowners receiving assistance through HAF did not have evidence of a mortgage on their credit file, while 80 percent of homeowners receiving assistance for non-mortgage expenses did not have evidence of a mortgage.
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12 USC Section 2605 or Section 6 is titled Servicing of mortgage loans and administration of escrow accounts. It pertains to qualified written requests, notices of transfer of servicing and the administration of escrow accounts.
An arrangement that involves a person who is in a position to refer business as part of a real estate settlement service and who has an interest in a settlement services provider.

In the arrangement, the person, who has either an affiliate relationship with or a direct or beneficial ownership interest of more than one percent in a settlement services provider, directly or indirectly refers business to that provider or influences a consumer to select that provider.
An arrangement that involves a person who is in a position to refer business as part of a real estate settlement service and who has an interest in a settlement services provider.

In the arrangement, the person, who has either an affiliate relationship with or a direct or beneficial ownership interest of more than one percent in a settlement services provider, directly or indirectly refers business to that provider or influences a consumer to select that provider.
A mortgage disclosure that lists all estimated charges and fees associated with your loan. In addition to fees and charges, it will list your loan amount, mortgage rate, loan term and estimated monthly payment. Your escrows due at closing for insurance and taxes will also be outlined. Mortgage lenders are legally required to provide a GFE within three days of receiving your application.
A mortgage disclosure that lists all estimated charges and fees associated with your loan. In addition to fees and charges, it will list your loan amount, mortgage rate, loan term and estimated monthly payment. Your escrows due at closing for insurance and taxes will also be outlined. Mortgage lenders are legally required to provide a GFE within three days of receiving your application.
Under RESPA Section 2605(e)(1)(B), a qualified written request is a written correspondence that includes: 1) the name and account of the borrower, or has enough information to allow the servicer identify that information; and 2) a statement of the reasons for the belief of the borrower that the account is in error or provides sufficient detail to the servicer regarding other information sought by the borrower.

A QWR cannot be written on a payment coupon or other payment medium supplied by the servicer.
Under RESPA Section 2605(e)(1)(B), a qualified written request is a written correspondence that includes: 1) the name and account of the borrower, or has enough information to allow the servicer identify that information; and 2) a statement of the reasons for the belief of the borrower that the account is in error or provides sufficient detail to the servicer regarding other information sought by the borrower.

A QWR cannot be written on a payment coupon or other payment medium supplied by the servicer.
12 USC Section 2609 or Section 10 is titled Limitation on requirement of advance deposits in escrow accounts. It governs escrow accounts including notifications and statements to borrowers. Section 10 also sets out penalties for those who violate the section.
RESPA Section 3 provides that a thing of value includes any payment, advance, funds, loan, service or other consideration

Regulation X says thing of value includes: monies, things, discounts, salaries, commissions, fees, duplicate payments of a charge, stock, dividends, distributions of partnership profits, franchise royalties, credits representing monies that may be paid at a future date, the opportunity to participate in a money-making program, retained or increased earnings, increased equity in a parent or subsidiary entity, special bank deposits or accounts, special or unusual banking terms, services of all types at special or free rates, sales or rentals at special prices or rates, lease or rental payments based in whole or in part on the amount of business referred, trips and payment of another person’s expenses or reduction in credit against an existing obligation.
A form used by a settlement or closing agent itemizing all charges imposed on a borrower and seller in a real estate transaction. This form represents the closing transaction and provides each party with a complete list of incoming and outgoing funds. RESPA requires the HUD-1 to be used as the standard real estate settlement form in all transactions in the U.S. involving federally related mortgage loans.
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