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How to successfully mentor future women leaders

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Industry News
Monday, July 13, 2026

October Research, LLC will host a webinar titled “Next-Level Leadership: Mentoring the Next Generation of Women” on July 15 at 2 pm (ET). Ashley Cook, CEO and founder of Zoccam, and Sheri Olsen, senior vice president, national director of banking services at First American Trust, FSB, will speak on how to effectively mentor the next generation of female leaders.

Throughout their careers, Cook and Olsen have championed emerging leaders and created opportunities for women to have a seat at the table. In this webinar, they will share insights on how mentorship can strengthen leadership, drive organizational success and help shape the future of the industry. This webinar will help attendees understand the difference between mentorship and sponsorship as well as how to move from simply advising to actively advancing the next generation of leaders.

We caught up with Cook and Olsen to answer a few questions ahead of the webinar.

How does one understand the difference between mentorship and sponsorship and how to move from simply advising to actively advancing the next generation of leaders?

Cook: “I’ve been on both sides of this. I’ve had people in my corner who gave me their time, their wisdom, their honest feedback and I’ve had people who went further and put their names behind me when I wasn’t in the room. Those are two very different gifts, and for a long time I didn’t fully understand the distinction. Here’s how I think about it now: a mentor talks with you. A sponsor talks about you. One builds your confidence. The other changes your trajectory.

“There’s a difference between someone who climbed and someone who leads. When you’ve earned your seat, the question isn’t whether you’ve arrived. It’s who you’re pulling up with you. Moving from advising to actively advancing the next generation isn’t a passive act. It requires you to ask yourself a hard question: Am I sharing my wisdom, or am I deploying my access?

Olsen: “Mentorship and sponsorship are often discussed together, but they are not the same. One helps a person grow. The other helps a person advance. Ideally, good leaders do both. 

 

“Mentorship is having someone who provides valuable, honest feedback to help you grow and develop. A mentor listens, advises, challenges your thinking, and helps you see what you may not see in yourself.  

“Sponsorship goes a step further. Sponsorship is being someone’s voice in the room when they are not there.  A sponsor uses their influence, credibility, and access to actively advocate for someone’s growth and visibility.”

What are the important qualities a mentor should possess when seeking to positively impact talent?

Cook: “I’ve thought a lot about what made the mentors in my life impactful and it wasn’t their titles or their resumes. It was that they listened. Not to respond. To actually understand. They were honest with me even when it was uncomfortable. They showed up consistently, not just when it was convenient. And they were curious about me and not just my business metrics, but my fears, my blind spots, my actual goals.

“The best mentors I’ve had also had the humility to recognize that their path isn’t my path. What worked for them in a different era, a different industry, a different set of circumstances. That context matters. Real mentorship means meeting someone where they are, not where you were.”

Olsen: “A mentor who wants to positively impact talent needs more than experience and a calendar invite.  I think an effective mentor is one who gives honest, constructive feedback. They tell the truth with care and do not simply cheerlead. One of the best mentors I had told me, ‘I believe in your potential, that is why I am going to be honest with you.’ Other important qualities of a good mentor, the ability to actively listen to understand, not just prepare what they want to say next.  They also need to be trustworthy, have self-awareness, perspective and most important, be generous with both their time and talents.”

What is meant by “actionable mentorship?”

Cook: “Inspiration without direction is just a nice conversation. The mentorship relationships that have genuinely changed my life were the ones that ended with a plan. A specific next step. A real commitment. Not ‘you should think about that,’ but ‘by next month, here’s what you’re going to do, and here’s how I’m going to help you do it.’ That’s what I mean by actionable mentorship. It produces momentum. It holds you accountable. It closes the gap between potential and progress.”

Olsen: “Actionable mentorship means mentorship that moves beyond encouragement and good conversation into clear, practical steps that help someone grow, improve, and advance. It provides specific feedback, clear guidance, measurable goals and follow-through. The goal of mentorship is not just to make someone feel supported. Support matters, absolutely, because humans do insist on having feelings. But the deeper goal is to help talent become more capable, confident, prepared, and visible. Actionable mentorship gives people tools they can use immediately and development they can build on over time.”

Click here to register. Thank you to DataTrace for sponsoring this complimentary webinar.

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12 USC Section 2605 or Section 6 is titled Servicing of mortgage loans and administration of escrow accounts. It pertains to qualified written requests, notices of transfer of servicing and the administration of escrow accounts.
An arrangement that involves a person who is in a position to refer business as part of a real estate settlement service and who has an interest in a settlement services provider.

In the arrangement, the person, who has either an affiliate relationship with or a direct or beneficial ownership interest of more than one percent in a settlement services provider, directly or indirectly refers business to that provider or influences a consumer to select that provider.
An arrangement that involves a person who is in a position to refer business as part of a real estate settlement service and who has an interest in a settlement services provider.

In the arrangement, the person, who has either an affiliate relationship with or a direct or beneficial ownership interest of more than one percent in a settlement services provider, directly or indirectly refers business to that provider or influences a consumer to select that provider.
A mortgage disclosure that lists all estimated charges and fees associated with your loan. In addition to fees and charges, it will list your loan amount, mortgage rate, loan term and estimated monthly payment. Your escrows due at closing for insurance and taxes will also be outlined. Mortgage lenders are legally required to provide a GFE within three days of receiving your application.
A mortgage disclosure that lists all estimated charges and fees associated with your loan. In addition to fees and charges, it will list your loan amount, mortgage rate, loan term and estimated monthly payment. Your escrows due at closing for insurance and taxes will also be outlined. Mortgage lenders are legally required to provide a GFE within three days of receiving your application.
Under RESPA Section 2605(e)(1)(B), a qualified written request is a written correspondence that includes: 1) the name and account of the borrower, or has enough information to allow the servicer identify that information; and 2) a statement of the reasons for the belief of the borrower that the account is in error or provides sufficient detail to the servicer regarding other information sought by the borrower.

A QWR cannot be written on a payment coupon or other payment medium supplied by the servicer.
Under RESPA Section 2605(e)(1)(B), a qualified written request is a written correspondence that includes: 1) the name and account of the borrower, or has enough information to allow the servicer identify that information; and 2) a statement of the reasons for the belief of the borrower that the account is in error or provides sufficient detail to the servicer regarding other information sought by the borrower.

A QWR cannot be written on a payment coupon or other payment medium supplied by the servicer.
12 USC Section 2609 or Section 10 is titled Limitation on requirement of advance deposits in escrow accounts. It governs escrow accounts including notifications and statements to borrowers. Section 10 also sets out penalties for those who violate the section.
RESPA Section 3 provides that a thing of value includes any payment, advance, funds, loan, service or other consideration

Regulation X says thing of value includes: monies, things, discounts, salaries, commissions, fees, duplicate payments of a charge, stock, dividends, distributions of partnership profits, franchise royalties, credits representing monies that may be paid at a future date, the opportunity to participate in a money-making program, retained or increased earnings, increased equity in a parent or subsidiary entity, special bank deposits or accounts, special or unusual banking terms, services of all types at special or free rates, sales or rentals at special prices or rates, lease or rental payments based in whole or in part on the amount of business referred, trips and payment of another person’s expenses or reduction in credit against an existing obligation.
A form used by a settlement or closing agent itemizing all charges imposed on a borrower and seller in a real estate transaction. This form represents the closing transaction and provides each party with a complete list of incoming and outgoing funds. RESPA requires the HUD-1 to be used as the standard real estate settlement form in all transactions in the U.S. involving federally related mortgage loans.
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