A Maryland couple who alleged their servicer failed to properly acknowledge and respond to multiple qualified written requests (QWR) sued for RESPA violations when payments allegedly were not applied under their forbearance agreement.
A federal judge ruled the servicer may have violated RESPA by not acknowledging an email which met the standards of a QWR within five days and not responding to it within 30 days.
Read on for highlights of the judge’s opinion.
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