Lenders are spending more than ever before on tech as a percentage of loan costs, but aren’t satisfied with the technology choices they’ve made.
In addition, most lenders have no idea how their customers feel about their technology choices, according to mortgage advisory firm Stratmor Group.
Read on for Stratmor MortgageSAT Director Mike Seminari’s thoughts on why the borrower’s perception is important when it comes to implementing new technology.
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