loanDepot Inc., a leading provider of lending solutions that makes homeownership more accessible, promoted Viviana Abarca to the position of managing director of mortgage lending operations.

Abarca, who will report directly to loanDepot President and CEO Frank Martell, will join the company’s executive committee. She will be based in loanDepot’s Phoenix-area operations hub. In her new role, Abarca will be responsible for leading loanDepot’s loan processing, underwriting and closing operations. Abarca has held a series of leadership positions with increasing responsibility at loanDepot over the past 11 years. She most recently served as executive vice president of lending operations.

Abarca’s promotion followed the company’s previously announced Vision 2025 strategic plan, which focuses on four main areas: transforming their originations business to drive purchase money transactions with an emphasis on purpose-driven lending; investing in profitable growth-generating initiatives and critical business operating platforms to support operating leverage and “best-in-class” quality and delivery; right-sizing the cost structure to address current and future projected market conditions; and optimizing and simplifying organizational structure.

“Building a world-class operations team is an integral part of our Vision 2025 strategic plan,” Martell said. “I cannot think of anyone better than Viviana to take our operational capabilities to the next level in the coming years to support accelerated growth and durable stakeholder value creation.”

“Viviana is a consummate professional with an exceptional ability to achieve challenging objectives in all business cycles,” he added. “As we advance our Vision 2025 plan, under Viviana’s leadership in lending operations we will continue to invest in automation to drive operating leverage, develop new customer-facing tools and functionality, and implement operational and structural changes to optimize and streamline our operations and position loanDepot for long-term success.”

“We have a phenomenal team, a phenomenal platform, and an exciting opportunity to take our existing operational excellence to the next level,” Abarca said. “We will continue to strive to exceed the expectations of our customers and deliver a best-in-class experience to our origination partners. This is critical work that will support the growth and success of loanDepot as we pivot into the next cycle.”