The annual report issued by the Consumer Financial Protection Bureau’s Ombudsman office shows that inquiries rose about 14 percent in 2017 from a year earlier.
Individuals contacting the office on their own behalf made up the overwhelming majority of inquiries in fiscal 2017.
Read on for more about the focus and results for the Ombudsman office in 2017, including its work with consumer questions on the complaint database, joining the company portal and how stakeholders engage with the regulatory process.
TO READ THE FULL STORY
Cover Story: