The California Department of Financial Protection and Innovation (DFPI) recently highlighted efforts that spurred participation in its mortgage relief program and helped forge a national model to protect homeowners impacted by the COVID-19 pandemic. Early in the pandemic, the DFPI issued a reporting requirement for residential mortgage servicing licensees to report how they would be protecting homeowners through increased mortgage relief staffing, mitigation efforts such as repayment plans, and state and federal mortgage relief funding.
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