What’s a lender gotta do to get referrals?
In 2019, the industry posted record loan volumes. Yet lenders didn’t see that increase in business translate to good worth of mouth, according to mortgage advisory firm Stratmor Group.
In the company’s article, “The seven commandments for optimizing the customer experience,” Stratmor MortgageSAT Director Mike Seminari provides tactics lenders can follow to greatly improve the borrower experience. Read on for Seminari’s tips.
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