In a recent survey by J.D. Power, the headline information appeared to be that consumers reported declining satisfaction with mortgage closings, in part because of a perception that the process was moving slower despite more online interaction involved.
But Craig Martin, director of the mortgage practice at J.D. Power, told RESPA News the findings in the J.D. Power 2017 U.S. Primary Mortgage Origination Satisfaction Study were a bit more complicated than the headline finding.
As lenders have gotten more accustomed to making loans under TRID rules, their ability to more likely target correct closing dates might be affecting survey findings on borrower expectations with the process. Read on for more details and insight.
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