On April 6, the Consumer Financial Protection Bureau (CFPB) released its Consumer Response Annual Report. The report indicated that the bureau received 2,326 mortgage complaints between July 21, 2011, and Dec. 31, 2011.

Most of the complaints focused on mortgage payments. Thirty-eight percent of the complaints were about problems consumers ran into when they could no long afford their monthly payments. Another 21.5 percent pertained to making payments in general.

Those weren’t the only mortgage related issues consumers complained about. Ten percent of consumers who filed complaints said that they had issues applying for their loan. A group of 4.1 percent said they ran into trouble while signing the loan agreement, and a smaller group of 2.8 percent said they had problems receiving a credit offer.

The CFPB also asked consumers to review the companies’ responses to their claims. The bureau indicated that it was still awaiting a majority of the consumer reviews. However, the CFPB did indicate that 15.3 percent of the consumers said they disagreed with the resolution of their issues, while 7.3 percent said they did not dispute the resolution.

The bureau said it will continue to develop its processes to assist consumers in resolving financial services issues.

“Listening and responding to consumers is an integral part of the CFPB’s work to understand issues in the financial marketplace,” the bureau said in the report. “As consumer response processes complaints, it also continues to identify new ways to improve its processes to make them as efficient, effective and easy-to-use as possible. The bureau uses consumer complaints to inform its work in making prices and risks clearer, protecting consumers of financial products and services, and encouraging financial markets to operate fairly and competitively.”